<h1><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">How do I log in ?</span></h1>
<h2>Logging in to your online account</h2>
<h4>On the <a href="https://portal.spotlights.franscape.io/" target="_blank" rel="noopener">Spotlights Customer Portal</a> Login page:</h4>
<ul>
<li>Enter your <strong>Email Address</strong></li>
<li>Enter your <strong>Password</strong></li>
<li>Click <strong>Login</strong></li>
</ul>
<h3>I've Forgotten my Password/My Password Isn't Working</h3>
<ul>
<li>On the Login screen, select <strong>Forgot Password?</strong></li>
</ul>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/4c009f55-b4a1-4494-9e8f-47debfbb0078/406354350d-cc848b45119e9a7314c1.png" width="483" height="794"></p>
<ul>
<li>On the next screen, enter your <strong>Email Address</strong> and press<strong> Recover Password</strong></li>
<li>You will receive an email within 5 minutes:</li>
</ul>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/4c009f55-b4a1-4494-9e8f-47debfbb0078/c0848df22a-cee845f702030d2b436b.jpeg"></p>
<ul>
<li>Following the instructions in the email, click on the <strong>long link</strong></li>
</ul>
<div class="hs-callout-type-tip" data-hs-callout-type="tip">
<p><strong>Please Note:</strong> your password reset link <strong>expires </strong>after <strong>24 hours</strong></p>
</div>
<ul>
<li>This will take you to the <strong>Password Rest Page</strong></li>
</ul>
<figure><img class="hs-image-align-none" src="https://5162505.fs1.hubspotusercontent-na1.net/hubfs/5162505/Reset%20Password%20page.jpg" alt="Reset Password page"></figure>
<ul>
<li>Enter your <strong>Email Address</strong></li>
<li>The <strong>Reset Token</strong> should already be present. If it isn't, copy and paste it from the email you received</li>
<li>Enter your <strong>New Password</strong></li>
<li>Confirm your <strong>New Password</strong></li>
<li>Click <strong>Reset Password</strong></li>
</ul>
<div class="hs-callout-type-tip" data-hs-callout-type="tip">
<p><strong>Please Note:</strong> Passwords should contain at least one <strong>Capital Letter</strong>, one <strong>Number</strong>and one <strong>Special Character </strong>(such as <strong>!$_@*</strong>)</p>
</div>
<ul>
<li>Once your password has successfully been reset, select <strong>Back to Login</strong> and log in with your new password.</li>
</ul>

HOW DO I LOG IN ?


LOGGING IN TO YOUR ONLINE ACCOUNT

ON THE LOGIN PAGE:

 * Enter your Email Address
 * Enter your Password
 * Click Login


I'VE FORGOTTEN MY PASSWORD/MY PASSWORD ISN'T WORKING

 * On the Login screen, select Forgot Password?



 * On the next screen, enter your Email Address and press Recover Password
 * You will receive an email within 5 minutes:



 * Following the instructions in the email, click on the long link

Please Note: your password reset link expires after 24 hours

 * This will take you to the Password Rest Page

 * Enter your Email Address
 * The Reset Token should already be present. If it isn't, copy and paste it from the email you received
 * Enter your New Password
 * Confirm your New Password
 * Click Reset Password

Please Note: Passwords should contain at least one Capital Letter, one Numberand one Special Character (such as !$_@*)

 * Once your password has successfully been reset, select Back to Login and log in with your new password.

How do I log in ?

How do I change my personal details

How do I log in ?

How do I log in ?

Logging in to your online account

On the Spotlights Customer Portal Login page:

I've Forgotten my Password/My Password Isn't Working