Help CentreWhy am I being asked to Authorise my payment?
A very small percentage of card payments (less than 0.01%) taken via our system require further authorisation. This is due to the security options applied to the Customer's card.
What is 3D Secure?
The Strong Customer Authentication regulation in Europe requires the use of 3D Secure for card payments. For extra fraud protection, 3D Secure requires customers to complete an additional verification step with the card issuer when paying.
Authorising the Payment
When you make a card payment that triggers the 3D Secure authorisation, the booking/payment will be completed as normal, but you will then be presented with the Payment Authentication screen.
- Once logged in to your account, you will be prompted to authorise any outstanding payments
Please Note: You will not be able to navigate away from this page until outstanding payment authorisations have been completed.
- When you click Authenticate, you will be presented with a pop-up window asking for live authorisation of the payment. This pop-up is provided and managed by your card issuer
Automatic Monthly Payments
Monthly payments are taken overnight so cannot be authorised "live". If a 3D Secure authorisation is required for a Monthly Payment, you will be sent an email asking you to log in to their Customer Portal and authorise the payment.